Shipping

How do I qualify for free shipping?

All orders* (excluding Dive + Surf category items) over $65 qualify for USA FREE GROUND SHIPPING.

    • Orders must be placed by 10am PST to start processing the same day
    • Please allow an additional 5-7 processing days for orders placed during the holiday season and sales
    • Orders typically leave our warehouse within 2 business days of placing your order. Ground shipping usually takes an additional 3-5 business days.

Orders under $65 are charged a flat rate of $7.99 nationwide.

*All heated diving undersuits do not qualify for free shipping, and require a $15 shipping fee which includes signature on delivery

Shipping to Canada is calculated at checkout by UPS.

Do you offer expedited shipping?

We do not currently offer options for expedited shipping.

Orders typically leave our warehouse within 2 business days of placing your order. Ground shipping usually takes an additional 3-5 business days.

Do you offer international shipping?

We currently offer international shipping to Canada at this time.

Customers are responsible for shipping and brokerage/customs duties.

A selection of our products can be shopped via the following retailers:

Asia & Australia:
Australia - Zarkie Australia

Europe:
United Kingdom - Amazon UK

Germany - Amazon Germany

Norway - Varme Kle

Can I cancel or make a change to my order?

No, once an order is placed it is immediately transferred to one of our fulfillment centers, so please be sure to check all order details before submitting your order.
 
We are unable to cancel, edit, or re-route orders once they have been placed. This includes shipping/billing address details. Customers are responsible for any fees or issues associated with incorrect products ordered, incorrect addresses, billing information, etc.

How do I track my order?

When your order ships from our fulfillment warehouse, you will receive an email containing your tracking number(s). It may take between 24 - 48 hours for tracking information to be updated.

If you did not receive your tracking email, please check your email's spam/promotions/junk folders

My package was lost or stolen. What do I do?

Venture Heat is not responsible for lost or stolen items if FedEx, United Parcel Service (UPS) or the United States Postal Service (USPS) can confirm delivery at the address provided. If the tracking number confirms your package was delivered and you have not received it, please initiate a lost package claim for the appropriate carrier associated with your tracking number:

FedEx - 800-463-3339

UPS - 800-742-5877

United States Postal Service (USPS) - 800-275-8777